Frequently Asked Questions

  Born in NYC

Adrianna Papell was founded in NYC in 1980.

1000+ Reviews

The people love our dresses and we love them :)

Effortless Elegance

We take great pride in providing an exquisite sense of style, a dream fit, and thoughtful, meticulous craftsmanship.

Free shipping

Domestic shipping is free when you spend over $250.

RETURNS

RETURN POLICY

START YOUR RETURN HERE

Style evolves, and so can your choices—returns are effortless at Adrianna Papell, making it simple to keep your wardrobe as stunning as you are. 

If you’re not completely satisfied with your purchase, we gladly accept returns on eligible U.S. orders placed through our website within 30 days of delivery for a full refund of the value of the merchandise, minus a return shipping/handling fee of $9.95 for the first item and $5 for each additional item in the same order. Exchanges are FREE. 

RETURN/EXCHANGE CONDITIONS:  

The following rules apply. 

  • Items must be unworn, undamaged with all tags attached. 

  • A copy of the original invoice must be enclosed. 

  • FINAL SALE styles (items ending in $.97) cannot be returned or exchanged. 

  • Shapewear is FINAL SALE and cannot be returned or exchanged. 

PLEASE NOTE: 

  • We do not accept returns beyond 30 days after delivery. Items returned between 31-60 days will be eligible for store credit or free exchange. 

  • Beyond 60 days of delivery, items are NOT eligible for returns, exchanges, or store credit. 

  • For gift returns received within 30 days, store credit will be issued for the amount paid by the sender. 

  • Orders shipped to a P.O. Box, APO/FPO/DPO address, Hawaii, Alaska, a U.S. territory (Guam, Puerto Rico, U.S. Virgin Islands) are not eligible for use of the FedEx label provided through online customer returns at this time. For help with your return, please contact customerservice@adriannapapell.com.  

 RETURN FEES: 

  • When we process your return, a $9.95 shipping/handling fee will be deducted from your refund, plus $5 for each additional item returned.  

RETAIL PARTNERS: 

We do not provide refunds or exchanges for products purchased outside of https://www.adriannapapell.com/. Please follow the return and exchange policies of the authorized retailer where you made your purchase. For assistance, contact the retailer directly.

 

Adrianna Papell reserves the right, at its sole discretion, to determine
if returned merchandise is in saleable condition. 

HOW DO I RETURN MY ORDER?

All returns must be initiated through our online customer return/exchange portal. 

  1. Start Your Return Here: returns.adriannapapell.com.  

  1. Enter Order Information: Provide your order number with either a zip code, email address, or phone number to access your return options.  

  1. Select Item(s) to Return: Choose the items you wish to return and follow the prompts to initiate the return process. 

  1. Choose Refund Option: Choose refund to the original payment method (minus the fee) OR select store credit to shop on https://www.adriannapapell.com/.  

  1. Print Return Label: Once the return is approved, print the prepaid shipping label. 

  1. Package Item: Ensure the items are unworn, undamaged, and have all original tags attached. Include a copy of the original invoice in the package. Please ensure you only return items for which you have initiated a return through the return/exchange portal.  

  1. Ship Package: Drop off your return at the specified carrier using the provided label. 

Orders shipped to a P.O. Box, APO/FPO/DPO address, Hawaii, Alaska, a U.S. territory (Guam, Puerto Rico, U.S. Virgin Islands) are not eligible for use of the FedEx label provided through the online customer returns at this time. For help with your return, please contact customer service.

RETURN POLICY: 

We gladly accept returns on eligible U.S. orders placed through our website within 30 days of the delivery date for a full refund minus the shipping/handling fee OR choose a FREE exchange or get store credit within 60 days of delivery. 

RETURN CONDITIONS: 

  • Items must be unworn, undamaged, and have all tags attached. 

  • Please include a copy of the original invoice with your return. 

  • FINAL SALE styles (items ending in $.97) cannot be returned, exchanged, or receive store credit. 

  • Shapewear is FINAL SALE and cannot be returned or exchanged. 

RETURN FEES: 

When we process your return, a $9.95 shipping/handling fee will be deducted from your refund, plus $5 for each additional item returned. 

 

 

Adrianna Papell reserves the right, at its sole discretion, to determine
if returned merchandise is in saleable condition.

CAN I MAKE AN EXCHANGE?

Want to exchange your item(s) for a different size, color, or style? No problem! We offer FREE exchanges within 60 days of the delivery date. All returns/exchanges must be initiated through our online customer returns portal.

To exchange your item(s), simply follow these steps: 

  1. Start Your Exchange Here: returns.adriannapapell.com

  1. Enter Order Information: Provide your order number with either a zip code, email address, or phone number to access your return options.

  1. Return/Exchange: Select item to return, then exchange for a new size or item. Use return credits to shop the site https://www.adriannapapell.com/ and add new item to your cart. 

  1. Ship your Return and Track Progress: Drop off your return at the specified carrier using the provided label. Your new item will be shipped once we receive your returned merchandise at our warehouse. If the desired style or size is unavailable, we'll contact you to offer alternative options.  

 

For help with your return or exchange, please contact customerservice@adriannapapell.com: 

FINAL SALE POLICY

Items marked as Final Sale have been deeply discounted and are NOT eligible for returns, refunds, or store credits. 

What are Final Sale Items? 

  • Final Sale items include products from our clearance sale sections that are reduced in price. These items are clearly labeled as FINAL SALE on their product pages and have a price ending in $.97. Additionally, all shapewear is considered final sale. 

If Final Sale items are returned to our warehouse in error, we cannot guarantee they will be returned to you. If you wish to have these items shipped back to you, we will request that you cover the return shipping costs. 

WHERE IS MY REFUND?

We aim to refund customers within 15 business days of the merchandise being returned to our warehouse and processed. Your banking institution may require additional days to process and post this transaction to your account once we have processed a refund. 

  • All returns will be credited to the original method of payment. We cannot process your refund with an alternative payment method.

  • Refunds will only be issued for the value of the clothing item(s). 

  • The cost of shipping for your original order is non-refundable. 

  • When we process your return, a $9.95 shipping/handling fee will be deducted from your refund, plus $5 for each additional item returned. 

MY ITEM IS INCORRECT OR DAMAGED

In the unlikely event that we inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately at 1-800-325-9450 Monday - Friday from 9 AM to 5 PM ET or email CustomerService@AdriannaPapell.com so that we can waive your return shipping fee and initiate a replacement. Your replacement items will ship free of charge.

ORDERS

CAN I CANCEL OR MODIFY MY ORDER?

Our fulfillment team works really hard to get orders out in timely manner. Once the order is placed, your order cannot be canceled or modified.

 

WHEN WILL MY ORDER SHIP?

We usually ship in-stock items within 1-3 business days, excluding holidays. All orders placed with overnight or next day shipping will be shipped on the same day the order is placed if placed on a weekday by 12 PM ET. If placed after 12 PM or on a weekend or holiday, the order will ship out on the next business day.

Please allow additional time for shipping when placing your order ahead of your special event.

Please note: If your credit card requires manual approval or any errors are encountered with the entered billing and/or shipping addresses, this may delay shipment beyond the 1 – 3 business day period. To prevent this, please double check your information as you enter it at checkout and ensure you provide accurate contact information while placing your order so our team can reach out to you.

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

We currently do not ship orders outside of the US.

DO YOU SHIP TO PO BOXES OR MILITARY APO/FPO?

Yes, we do ship to PO Boxes or Military APO/FPO addresses. Orders to these addresses cannot be expedited and may only be shipped Standard Ground via SmartPost.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard and Discover cards issued in the United States, as well as Paypal, Applepay, Amazon pay, and Venmo. If you have been issued store credit in the form of a gift card, you can use the balance during checkout.

 

WHEN WILL I BE CHARGED FOR MY ORDER?

We will charge your credit card for all the items in your cart at time of checkout.

IS MY PAYMENT INFORMATION SECURE?

Yes, Adrianna Papell offers secure checkout that uses the latest encryption technology. For more details, please see our Privacy Policy.

SHIPPING

SHIPPING OPTIONS AND RATES

Below are the options we offer for orders shipping to the US. Please allow additional delivery time to Alaska, Hawaii, PO Boxes and APO/AFO addresses as there may be delays.

We usually ship in-stock items within 1-3 business days, excluding holidays. All orders placed with next day shipping will be shipped on the same day the order is placed if placed on a weekday by 12 PM ET. If placed after 12 PM or on a weekend or holiday, the order will ship out on the next business day. If your item is marked as Special Order, it will ship approximately 5 weeks after your order has been placed. Please allow additional time for shipping when placing your order ahead of your special event. Any non-Special Order items in your order will ship within 1-3 business days, excluding holidays.

Shipping Method Shipping Charge Order Placed  
FedEx 3-5 Days $9.95 Before 12PM ET

 
Standard Ground 5-7 Days

$9.95 or FREE on orders $250 and over

---  
FedEx 2-Days $25

Before 12PM ET          

 
FedEx 1 Business Day   $30.00    
       
       

HOW DO I TRACK MY ORDER?

You can login to your account or you can track your order here

 

WILL I RECEIVE MY ORDER IN MULTIPLE SHIPMENTS?

Depending on the number of styles ordered, your order may come in multiple packages. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number.

CAN I SHIP TO AN ADDRESS OTHER THAN MY OWN?

Yes, you can ship to another address besides your own if shipping within the United States. Please note, in some cases we may have to contact you to verify the shipping address and this may delay your shipment. When completing check out, please provide an accurate phone number and email address so we can reach you to verify these details.

We do not ship to freight forwarders. Any order placed using a freight forwarder will not be completed.

HOW WILL I KNOW WHEN MY ORDER SHIPS?

You will receive an email notification confirming shipment (be sure to check your spam folder). Please note that items are only charged to your selected method of payment once they have shipped.

PRODUCT

DOES ADRIANNA PAPELL RUN TRUE TO SIZE?

Adrianna Papell’s garments run true to the Adrianna Papell Size Guide. If you are unsure about sizing, please check your measurements against our size guide. If unsure of your size or if you fit between two sizes, we recommend ordering one size up to accommodate alterations.
Still have questions? Our stylists are happy to answer any fit questions you may have. Please reach out to them at stylist@adriannapapellusa.com. Customers in the U.S. may call 1-800-325-9450, Monday through Friday, 9 AM to 5 PM ET.

DO YOU OFFER SWATCHES?

We do not offer swatches at this time. For your convenience, we provide a comprehensive fabric guide with detailed descriptions and visuals here.

DO YOU OFFER ADDITIONAL FABRIC OR APPLIQUE FOR ALTERATIONS?

We do offer select fabric from our Adrianna Papell line for your alteration needs. We are unable to guarantee all requests and cannot provide this service for our Weddington Way by Adrianna Papell collection. The first yard of fabric cost $34.97 and each additional yard is $14.97. To request fabric, please contact our customer service team at customerservices@adriannapapell.com.

If you are a US customer, you may also call 1-800-325-9450, Monday through Friday, 9 AM to 5 PM ET. Due to different dye lots, color variations may occur. Please call at least 10 weeks in advance of your event to leave time for shipment and alterations.

WHERE CAN I SHOP THE PLATINUM BRIDAL COLLECTION?

The Adrianna Papell Platinum wedding dress and bridesmaid collections are custom-order and offered exclusively at bridal salons and boutiques worldwide. These gowns are not available to order from our website. To find your nearest location, please contact CustomerService@AdriannaPapell.com.

CAN I BORROW STYLES?

Yes! Adrianna Papell has partnered with The Ensemble to provide you with a seamless borrow experience. Our Borrow Program lets you rent an item from us for a period of time, with the option to purchase if desired. The cost to borrow varies by item.

For more information, please visit our Borrow Program FAQs here.  

Ready to borrow now? Click here to browse our stunning collection.

CUSTOMER SERVICE

HOW DO I CONTACT CUSTOMER SERVICE?

Please visit our Contact us page to submit an inquiry. You can also email CustomerService@AdriannaPapell.com or call Customer Service at 1-800-325-9450 on Monday - Friday from 9 AM to 5 PM ET

For UK Inquiries, contact customerservices@adriannapapell.co.uk  or call +44 203 696 2160

PRESS, INFLUENCERS & AFFILIATES

WE ARE LOOKING FORWARD TO LEARNING MORE ABOUT YOU. WE ARE ALWAYS LOOKING TO EXPAND OUR INFLUENCER NETWORK AND PRESS OPPORTUNITIES. PLEASE EMAIL US AT PR@ADRIANNAPAPELL.COM WITH THE FOLLOWING INFORMATION

  • Name
  • Current Dress Size
  • Media Kit
  • Links to Social Profiles and/or Websites
  • US or International
  • How did you hear about us?
  •  
  • THANK YOU FOR YOUR INTEREST IN ADRIANNA PAPELL! A MEMBER OF OUR TEAM WILL REVIEW AND BE IN TOUCH SHOULD WE WANT TO MOVE FORWARD.

HOW DO I CARRY ADRIANNA PAPELL IN MY STORE?

We’d love to hear from you. Please contact our team by emailing wholesale@adriannapapell.com. In your email, please include your name and contact information, the name and location of your store/boutique, and the collection you are interested in carrying (day, evening, or both.)

HOW DO I REQUEST A BRIDAL APPOINTMENT?

You can book a bridal appointment HERE

MISCELLANEOUS

DO YOU CHARGE SALES TAX ON ANY ITEM?

We do charge sale tax for those in states where this tax applies. The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped.

DO STORE CREDITS EXPIRE?

Yes, as of October 15, 2021 all issued store credits will automatically expire 2 years after the issued date.

Please email customerservice@adriannapapell.com if you need further details on your gift card.

DO YOU OFFER PRICE ADJUSTMENTS?

If the style you ordered is marked down and added to the sale section on our site, we will adjust the price of your purchase within 3 days of checkout. There will be no exceptions after 3 days of purchase. This does not include products that are temporarily discounted for promotion purposes (Ex. sitewide sales, category sales, free shipping promotions, etc). 

Please note, we do NOT price match other websites who carry our styles and we will not offer price adjustments for Weddington Way by Adrianna Papell styles, or clearance/final sale items.

To be eligible for a price adjustment, the exact style, size and color you ordered must be on sale—we will not adjust the pricing if a different colorway or silhouette goes on sale. To arrange a price adjustment, please contact our customer service team.

DO YOU OFFER PROMO/COUPON CODES?

Yes! We have several promo/coupon codes currently available for our customers. Please note these codes are not combinable with any other offers and are void where prohibited, taxed, or otherwise restricted. Not applicable to prior purchases. Coupons cannot be combined with any other promotion. Some exclusions may apply, depending on style, brand, or promotion. See terms and conditions.

Need more assistance?

Please call Customer Service at 1-800-325-9450  Monday - Friday from 9 AM to 5 PM ET